Policies & Booking Info
Cancellation Policy: Ensuring Smooth Scheduling!
At our company, we strive to provide exceptional service while maintaining a healthy schedule for all our clients and staff. To achieve this, we have implemented a cancellation policy. This policy helps us effectively manage our bookings. Please take a moment to familiarize yourself with the following guidelines:
Deposit or Card on File: For appointments exceeding two hours, we kindly request either a deposit of half the appointment cost or a valid card on file. This ensures your commitment and allows us to allocate the necessary resources for your appointment.
Cancellation Window: To qualify for a refund or credit of your appointment deposit, ALL cancellations must be made at least 24 hours prior to your scheduled appointment. We understand that unforeseen circumstances may arise, and we're here to help. In case of emergencies or unexpected events, please contact us directly, and we will assess the situation on a case-by-case basis.
Late Cancellation Charges: If a cancellation is not made within the 24-hour window, your deposit will be forfeited, or your card on file will be charged half the amount of the scheduled appointment. If your appointment is scheduled for under 2 hours you will be charged a cancellation fee of $35. This fee will be charged to the card on file or at your next appointment. We kindly ask for your understanding, as this policy allows us to accommodate other clients and maintain a balanced schedule.
We truly value your support and understanding in adhering to our cancellation policy. By doing so, you contribute to our ability to provide exceptional service and ensure a smooth experience for all our clients. We appreciate your cooperation as we continue to grow and serve you better.
If you have any questions or need further clarification, please don't hesitate to reach out to our team. Thank you for choosing our company, and we look forward to serving you with the utmost care and professionalism.
What Haircut Should I Book?
Choosing the right haircut can be overwhelming. Here's a guide to help you decide
- Expert Consultation Services Whether you're looking for a classic cut, a trendy style, or a low-maintenance look, our stylist will help you choose the best look that accents your personal style during your consultation. A consultation happens with every appointment. If you would like to schedule a separate consultation appointment to get to know your stylist ahead of time, we offer that as well.
- Maintenance: Our stylists will develop a customized plan for your maintenance needs at home and in the salon. We pride ourselves on educating our guests on best practices!
What Does This Level System Mean?
At A & M Essentially You, we use a level system to categorize our stylists based on their experience and expertise. By understanding our level system, you can choose a stylist that matches your needs and budget. Here's what each level means:
Associate Stylist (Level 1):
Associate stylists are recent graduates or stylists with limited experience. They offer basic salon services under the supervision of senior stylists.
Growing Stylist (Level 2):
Stylists have completed their training and have gained experience in a variety of salon services. They are proficient in basic cuts, colors, and styles.
Senior Stylist (Level 3):
Senior stylists have extensive experience and advanced training. They excel in complex cuts, colors, and styles, and often mentor junior stylists.
Master Stylist (Level 4):
Master stylists are highly experienced and have a strong reputation in the industry. They are experts in all aspects of hairdressing and often specialize in specific techniques or styles.